Water transit passenger perceptions and planning factors: A Swedish perspective

Publication of Tanko et al. explores how water transit differs in terms of passenger service attributes compared to other transport modes and how passenger attitudes toward water transit service factors may affect overall satisfaction.

With worsening congestion there has been a recent interest in the possibility for urban waterways to be used in a renewed public transport role. The findings of the study show that increased ride comfort, additional on-board space and scenic factors may add value to the passenger experience. Interestingly, the ability to work on board was not important to the majority of passengers.

There was evident support of the electric boat in terms of eco conscious consumers who noted that having such electric vessels could be further motivation for expanding water transit in Stockholm in the future.

Frequency of use is another interesting finding in that many passengers identified as using the ferry often. Suggesting that people that have used the service have become regular patrons. Hence, promoting may bring awareness along with increasing number of passengers. 

Evidently, a balance between improving the comfort of the services and improving the overall network is needed. Comfort factors are shown as valued by passengers and should be a consideration not only to aid in transport forecasting, but also in the importance of actively designing new vessels and facilities to cater to passenger’s preferences.

Click to download the entire study of Tanko et al.